SA Water regulatory determination 2020

The SA Water regulatory determination 2020 (SAWRD20) will be the third regulatory determination under the Water Industry Act 2012 and the Essential Services Commission Act 2002 and will apply to SA Water from 1  July 2020 to 30 June 2024. 

SAW RD20 is aimed at challenging SA Water to:

  • provide water and sewerage services at the lowest sustainable price for the quality and reliability levels valued by customers, and
  • have in place sound long-term asset management, operating and financing strategies, which support the provision of those services for customers of today and tomorrow. 

The Commission has developed its framework and approach for SAW RD20, that will:

  • Put customers’ interests and the consumer voice at the centre of the regulatory process.
  • Provide opportunities for the early identification and resolution of issues and provide up-front clarity on regulatory issues.
  • Obtain an earlier and wider range of evidence on matters relevant to the determination – particularly customer views – and to maximise the potential of existing bodies and knowledge bases (including other regulators and the Commission’s and SA Water’s consumer advisory committees).
  • Embed SA Water’s focus on ownership of its performance, the customer relationship and engagement and obtain a wider range of views to deliver a regulatory business plan to apply from 1 July 2020 (business plan) that meets customers’ expectations.
  • Introduce direct customer challenge and negotiation into the preparation of SA Water’s draft business plan, in a constructive and non-adversarial approach, including through the use of a negotiation forum.
Date         Milestone
July 2018
Release of final Framework and Approach
July 2018  Commission appoints Customer Negotiation Committee, Independent Probity Advisor and establishes Consumer Experts Panel
End-Oct 2018
Release of Guidance Papers 
End-Oct 2018  Consumer Experts Panel produces Priorities Report
Feb-Jun 2019            Negotiation Forum 
Oct 2019 SA Water submits proposed business plan for 2020-2024 
Oct 2019 Independent Chair of the Customer Negotiation Committee submits report on negotiation process and outcomes
Oct 2019 Independent Probity Advisor submits report on integrity of negotiation process
Oct-Dec 2019 Consultation on SA Water’s proposed business plan and reports of the Independent Chair and Independent Probity Advisor
Feb 2020
Commission issues draft regulatory determination 
Feb-Mar 2020 Consultation on draft regulatory determination
May 2020 Commission issues final regulatory determination
July 2020  Approved SA Water business plan takes effect

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