Regulatory performance overview
The functions of the Commission arising under the Essential Services Commission Act include monitoring and reporting on matters such as:
- outcomes for South Australian consumers in terms of the price, quality and reliability of essential services, and
- regulated businesses’ compliance with their regulatory obligations.
The Commission fulfils these roles in a number of ways, including through the publication of periodic and special reports, such as Regulatory Performance Reports and reports into specific compliance matters.
The Commission considers that the provision of such information is fundamentally important for consumers and assists in understanding the nature and levels of service which have been provided to them within the regulated market, as well as the reasons for any changes in performance over time.
This information is also important for regulated entities, as it assists them to understand the areas of key interest for the Commission and, in some instances, their customers.
Information on the performance of Australian water providers can also be found in the National performance report: urban water utilities, which benchmarks and compares pricing and service quality outcomes.