Service standards Service standards - major retailers Versions Service standards schedule - (1 July 2024 - 30 June 2028) July 2024 Service standards schedule - (1 July 2020 - 30 June 2024) July 2020 Service standards schedule - (1 July 2016 - 30 June 2020) July 2016 Service standards schedule - (1 July 2013 - 30 June 2016) July 2013 Service standards schedule - Initial regulatory period (1 Jan - June 2013) Jan 2013 Projects Publications Related Projects Project Status Water retail licence variation – Barunga West Council Project Released 7 Feb 2025 Project Closes Jun 2025 Initiate Review of the small-scale water and sewerage regulatory framework Project Released 16 Apr 2025 Project Closes Jul 2026 Initiate Small-scale networks assessment Project Released 15 Apr 2025 Project Closes Jun 2026 Initiate Water retail licence application - Select Utilities Pty Ltd Project Released 5 Sep 2024 Project Closes Dec 2024 Final Water retail licence variation - Alano Utilities Project Released 24 Sep 2020 Project Closes Feb 2025 Initiate Preservation Regulatory Determination – Robusto Investments Pty Ltd (trading as Compass Springs) Project Released 6 Apr 2023 Project Closes 30 Jun 2026 Final 2024 Review of the water third party access regime Project Released 7 Aug 2023 Project Closes June 2024 Final SA Water regulatory determination 2024 Project Released 24 Jan 2024 Project Closes 30 Jun 2024 Final Water retail licence - The Corporation of the City of Marion Project Released 11 Jan 2024 Project Closes Feb 2024 Final Water retail code and monitoring and evaluating performance framework Project Released 16 June 2023 Project Closes Jun 2024 Final More Projects Related Publications Water retail licence - Barunga West Council Updated 26 Jun 2025 Area Water Type Licensing Family violence consumer protections reporting metrics - final decision Updated 30 May 2025 Area Energy | Water Type Final reports Water industry guideline no 2 - regulatory information requirements for major retailers Updated 30 May 2025 Area Water Type Codes and guidelines Robusto Investments 2025 draft price determination submission - Private individual Updated 17 Apr 2025 Area Water Type Submissions Robusto Investments 2025 draft price determination submission - Robusto Updated 17 Apr 2025 Area Water Type Submissions Robusto Investments 2025 final price determination - At a glance Updated 17 Apr 2025 Area Water Type Final reports Robusto Investments 2025 preservation determination further variation - Statement of reasons Updated 17 Apr 2025 Area Water Type Final reports Robusto Investments 2025 subsequent 2023 preservation regulatory determination - Variation Updated 17 Apr 2025 Area Water Type Final reports Robusto Investments 2025 varied 2023-26 preservation regulatory determination - consolidated Updated 17 Apr 2025 Area Water Type Final reports Review of the small-scale-water and sewerage regulatory framework project initiation - fact sheet Updated 16 Apr 2025 Area Water Type Fact sheets More Publications