Service standards Service standards - major retailers Versions 4 Service standards schedule - (1 July 2020 - 30 June 2024) July 2020 3 Service standards schedule - (1 July 2016 - 30 June 2020) July 2016 2 Service standards schedule - (1 July 2013 - 30 June 2016) July 2013 1 Service standards schedule - Initial regulatory period (1 Jan - June 2013) Jan 2013 Projects Publications Related Projects Project Status Water retail licence variation - Alano Utilities Project Released 24 Sep 2020 Project Closes Dec 2020 Final SA Water regulatory determination 2020: monitoring and evaluating performance Project Released 7 Oct 2020 Project Closes Dec 2020 Submissions SA Water regulatory determination 2020 Project Released 16 Jan 2020 Project Closes 4 Dec 2020 Final Decision to make a price determination to apply to Robusto Investments Pty Ltd (trading as Compass Springs) Project Released 7 Jan 2020 Project Closes Mar 2021 Draft Water retail licence application – NWIC Pty Ltd Project Released 19 Aug 2020 Project Closes Nov 2020 Final Water retail licence variation application – District Council of Orroroo Carrieton Project Released 17 Jul 2020 Project Closes Nov 2020 Final Water retail licence application for exemption – University of South Australia Project Released 19 Jun 2020 Project Closes Oct 2020 Final Water retail licence application - CPE Tonsley Pty Ltd Project Released Sep 2020 Project Closes Sep 2020 Further info Inquiry into regulatory arrangements for small-scale and off-grid water, gas and electricity services Project Released 15 Aug 2016 Project Closes Feb 2021 Submissions Water retail licence application for exemption - Adelaide Hills Berry Farms Project Released 9 May 2016 Project Closes Dec 2019 Final More Projects Related Publications SA Water regulatory determination 2020: monitoring and evaluating performance submission - Business SA Updated 21 Dec 2020 Area Water Type Submissions SA Water regulatory determination 2020: monitoring and evaluating performance submission - Private individual Updated 21 Dec 2020 Area Water Type Submissions SA Water regulatory determination 2020: monitoring and evaluating performance submission - SA Water Updated 21 Dec 2020 Area Water Type Submissions SA Water regulatory determination 2020: monitoring and evaluating performance submission - SACOSS Updated 21 Dec 2020 Area Water Type Submissions Water retail licence variation - Alano Utilities Updated 21 Dec 2020 Area Water Type Licensing SAWRD20 - External post-project review final report - Patrick Walsh Updated 4 Dec 2020 Area Water Type Consultant reports | Final reports Robusto Investments - applying a size premium to the rate of return framework – report prepared by KPMG Updated 19 Nov 2020 Area Water Type Consultation papers Robusto Investments - draft price determination Updated 19 Nov 2020 Area Water Type Consultation papers Robusto Investments - draft regulatory determination – statement of reasons Updated 19 Nov 2020 Area Water Type Consultation papers Water retail licence - District Council of Orroroo-Carrieton Updated 19 Nov 2020 Area Water Type Licensing More Publications