Organisation structure

ESCOSA strategy image 2020-2023

The Essential Services Commission (Commission) employs a diverse range of professional and technically qualified staff, with backgrounds in areas including economics, engineering, accounting, human resources, law and information technology.   

The Commission is committed to a diverse and inclusive workplace, and through its Diversity Statement, understands that a diverse workforce is essential to the achievement of the Commission’s purpose and primary objective.  Existing corporate policies support the Commission’s internal commitment to workplace diversity, including people living with physical or mental impairment, training and development, and health and wellbeing. The Commission’s Disability Access and Inclusion Plan further outlines the Commission’s strategies for achieving accessibility for all members of the wider Community.  

The Commission is set up as a functionally based organisation, rather than industry based. Accordingly, the work groups are not based around particular essential services, but rather around functional areas:

Office of the Chief Executive Officer

This group supports the work of the CEO and Commissioners to efficiently and effectively deliver the Commission’s objectives and functions. We are responsible for corporate governance, legal, strategy and planning and executive support.

Consumer Protection and Pricing Group

This group is responsible for the all pricing, access, consumer protection and policy matters. The group is also responsible for the development of regulatory instruments (such as industry codes).

Regulatory Monitoring and Evaluation Group

This group is responsible for compliance, audit, enforcement, performance evaluation, reporting and the administration of the Retailer Energy Productivity Scheme.

Corporate Services Group

This group provides support to the Commission including finance, information technology, administrative, records management, media and communication and workforce. The development and administration of licensing authorisation arrangements also sits within this group.

Research and Advisory

This team is responsible for providing a range of research and advisory services both within the Commission and to broader government covering regulatory, economic and related matters. The team provides a single internal point of contact and management for requests for advice and the undertaking of inquiries.

The functional basis of the Commission is depicted in the Organisation Chart