Water Overview

The Water Industry Act 2012 establishes the regulatory framework for the water and sewerage industry covering economic regulation, technical regulation, water planning and customer complaint handling.

The Water Industry Act commenced on 1 July 2012 and governs all water industry entities providing “retail services” to South Australian customers.

We are responsible for the economic regulation of water and sewerage services in South Australia. Our role includes industry licensing, consumer protection and retail pricing.

Related Projects

Project Status
icon-water Water retail licence variation - Alano Utilities Final
icon-water SA Water regulatory determination 2020: monitoring and evaluating performance Submissions
icon-water SA Water regulatory determination 2020 Final
icon-water Decision to make a price determination to apply to Robusto Investments Pty Ltd (trading as Compass Springs) Draft
icon-water Water retail licence application – NWIC Pty Ltd Final
icon-water Water retail licence variation application – District Council of Orroroo Carrieton Final
icon-water Water retail licence application for exemption – University of South Australia Final
icon-water Water retail licence application - CPE Tonsley Pty Ltd Further info
icon-inquiry Inquiry into regulatory arrangements for small-scale and off-grid water, gas and electricity services Submissions
icon-water Water retail licence application for exemption - Adelaide Hills Berry Farms Final

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Related Publications

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Water retail licence variation - Alano Utilities

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SAWRD20 - External post-project review final report - Patrick Walsh

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Robusto Investments - draft price determination

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Robusto Investments - draft regulatory determination – statement of reasons

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Water retail licence - District Council of Orroroo-Carrieton

More Publications