icon-water SA Water Regulatory Determination 2020

  • Project Released: 16 Jan 2020
  • Project Closes: Jun 2020
  • Contact: Nathan Petrus


SA Water Regulatory Determination 2020 (SAW RD20) will set maximum revenues and minimum service standards for SA Water’s drinking water and sewerage services, as well as setting pricing requirements for other miscellaneous retail services, to apply from 1 July 2020 to 30 June 2024.



Current status is Submissions

  • Initiate
  • Submissions
  • Draft
  • Submissions
  • Final


The Commission has received 9 submissions on SA Water’s Regulatory Business Proposal for 2020. The Commission thanks those who provided submissions.

The Commission will consider all submissions and representations as it prepares its Draft Determination, due for release in February 2020.


SA Water has released its proposed plan for delivering water and sewerage services to customers from 1 July 2020 to 30 June 2024. SA Water’s proposed plan, titled “Our Plan 2020”  sets out its proposed customer service standards, revenues and indicative prices for drinking water and sewerage services for the next four years. 

The proposed plan was developed by SA Water following the establishment of a series of Guidance Papers prepared by the Essential Services Commission (Commission) and a process of customer and stakeholder engagement. That engagement included a process involving SA Water testing its initial proposals with a Customer Negotiation Committee, established by the Commission to challenge SA Water’ s plans prior to them being submitted to the Commission. The Chair of the Customer Negotiation Committee, Mr John Hill, has prepared a report on SA Water’s proposals and the challenge process that was undertaken. That process was subject to oversight by an Independent Probity Advisor, Mr Gaby Jaksa, who has also prepared a report on the fairness of the challenge process.

The Commission welcomes comments from all stakeholders on SA Water’s proposed plan and the reports of the Chair of the Customer Negotiation Committee and Independent Probity Advisor. Written submissions should be provided by 20 December 2019.

Further details

Further details on the initial stages of this review.

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