REPS FAQs

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About the Retailer Energy Productivity Scheme (REPS)

What is the REPS?

REPS stands for the Retailer Energy Productivity Scheme.

The REPS has been introduced by the South Australian Government to support households and businesses to reduce their energy costs while also supporting South Australia’s transition to a modern, flexible energy system. The REPS also focusses on low-income households.

The REPS commenced on 1 January 2021 and is the successor to the Retailer Energy Efficiency Scheme (REES).  REPS activities will support energy demand management and demand response, alongside improved energy efficiency activities.

The REPS will be delivered in two consecutive five-year stages - 2021-2025 and 2026-2030.  

Who administers the REPS?

The Essential Services Commission (the Commission) administers the REPS in accordance with the Electricity (General) Regulations 2012 and the Gas Regulations 2012.  The Commission was established by the Essential Services Commission Act 2002.

The role of the Commission is to ensure obliged energy retailers and third party providers comply with the requirements of REPS and the REPS Code.  The Commission itself does not engage in, provide or perform any REPS activities.

What is the role of energy retailers under the REPS?

Under the REPS, most electricity and gas energy retailers in South Australia are required to provide incentives for South Australian residential households and businesses to achieve energy savings and to potentially lower their energy usage and bills.  Those energy retailers who are required to provide REPS activities and services to customers are known as obliged energy retailers.

Obliged energy retailers are set annual targets for the delivery of energy productivity activities to households and businesses.  Here are the current obliged energy retailers providing REPS activities to South Australian customers.

How does the REPS work?

Obliged energy retailers are set annual energy productivity targets.  To achieve these targets the obliged energy retailers make available to South Australian households and businesses a variety of approved energy productivity activities (REPS activities).


How to access the REPS

Who do I contact to have REPS activities carried out in my home or business?

You may contact any of the obliged energy retailers in South Australia, not just your current energy retailer, to find out what activities are being offered.  Each energy retailer is likely to differ in what energy productivity activities they will offer to customers and not all activities may be offered.

Many obliged energy retailers use the services of third party providers to undertake activities on their behalf and you may also contact those providers directly to organise REPS activities in your home or business.

Some third party providers may initiate their contact with energy customers through engaging in cold-calling and/or door-knocking activity.  This method of customer contact is not prohibited under the REPS and third party providers must clearly identify themselves to customers and wear an identification badge at all times.

Who can take part in the REPS?  Is there any cost?

The REPS is available to all eligible South Australian residential energy customers and many South Australian businesses.

Some REPS activities may require a minimum co-contribution payment to be made by customers. Exemptions may be offered to residential customers in a ‘priority group household’.  

It is advisable to contact the obliged energy retailers or third party providers directly for advice on any costs that may be involved with the REPS activities provided to you.

Who are the priority group households?

For the purposes of the REPS a ‘priority group household’ is as a residential premises in which a person resides who:

- holds a Commonwealth Government pensioner concession card
- holds a TPI Gold Repatriation Health Card 
- holds a War Widows Gold Repatriation Health Card 
- holds a Gold Repatriation Health (EDA) 
- holds a Health Care Card (including a Low Income Health Care Card) 
- receives the South Australian government energy bill concession
- has a residential tenancy agreement with the landlord of the premises and the rent for the premises if $400 or less per week
- is actively participating in an energy retailer hardship program
- is actively participating in an energy retailer’s payment plan (offered and applied as per section 50 of the National Energy Retail Law)
- has received a referral from a registered member of the South Australian Financial Counsellors Association (SAFCA)

I rent my home, can I still take part in the REPS?

As a resident of a rental property you may still be able to participate in the REPS, although for most REPS activities you may need to obtain the permission of the landlord or landlord’s agent before the products are installed.

I am a business, can I participate in REPS?

Yes.  REPS offers a number of activities to commercial customers. Additional activities are also available to small energy consuming customers.  A small energy consuming customer is a non-residential customer consuming less than 160MWh of electricity in the 12 months prior to any REPS activities being undertaken.  

Some REPS activities may be provided at a cost to business customers and it is advised you contact obliged energy retailers for advice on costs involved with any activities that may be provided.

REPS activities

What activities are available through REPS?

REPS activities support energy efficiency and energy demand management and demand response.

There is a range of REPS activities that may be offered to customers by obliged energy retailers.  Activities include the installation of efficient lighting products, low-flow showerheads, standby power controllers, ceiling insulation, high efficiency appliances and efficient water heaters.  

Other REPS activities may include opportunities to switch to alternative electricity tariffs known as ‘Time of Use’ (ToU) tariffs and connecting certain household appliances to approved Demand Response Aggregators.

Obliged energy retailers have an obligation to fulfil their REPS targets for any given REPS year and it is up to each obliged retailer to determine the types of REPS activities and incentives they will offer to customers.  Each obliged retailer is likely to differ in what activities they will offer and not all activities may be offered.

What is a ‘Time of Use’ tariff?

A ‘Time of Use’ (ToU) tariff is an electricity tariff that offers cheaper rates at certain times of night or day. Generally, a ToU tariff will have lower rates for times when energy demand is at its lowest and higher rates for times when energy demand is higher.

REPS installation

Who will come to my home or business?

Many obliged energy retailers use the services of third party providers to undertake REPS activities on their behalf.  They may contract those providers to organise REPS activities in your home or business.  Third party providers may also initiate contact with customers through cold-calling and door-knocking activity and through social media.  All providers must carry and display identification.

How do I know that the person who comes to my house is legitimate?

Obliged energy retailers ensure that any representative or third party provider that visits you has the necessary qualifications and experience to undertake REPS activities.

All persons conducting REPS activities must wear an identification badge which includes the person’s name, photograph, the company they are representing and the contact number of that company.

All persons conducting REPS activities must also comply with minimum general conduct standards.

If you have any concerns you should contact the company the person represents or you may contact the Commission.

 

Can I install the REPS products myself or arrange my own installer?

No.  Most of the REPS activities that may be available require obliged energy retailers to ensure that the products are installed correctly and in accordance with the Minister’s specification for each activity.

Can I choose which REPS activities I can have?

You are not obliged to undertake any of all of the REPS activities offered or recommended to you.

How long will the installation take?

The time required for each REPS activity can differ. For information on the likely time required to undertake a particular REPS activity, you should contact the obliged energy retailer or third party contractor offering the activity.

Why do I need to sign a form if I have a REPS activity?

Under the REPS, households and businesses that receive a REPS activity must confirm that the activity has been completed in their household or business.  When you sign the form you are confirming that the details on the form are true and correct to the best of your knowledge.

Why are my old light globes and showerheads etc, are taken away after they are replaced?

Obliged energy retailers participating in the REPS are required to ensure that the inefficient products they have replaced do not go back into circulation.

What if I don’t like the changes made, can someone come back and remove them?

If you are not satisfied with the products provided you should contact the obliged energy retailer or the third party provider who completed the activity.

Who do I contact if there is a fault with a product that was installed under the REPS?

In the first instance you should contact the obliged energy retailer or third party provider that installed the products in your home or business.  Installers are required to provide an Information Statement to the customer at the time the activity is performed.  This Information Statement is required to include the manner in which the customer may access the dispute resolution processes and the relevant contact details for those processes.

It is the obliged energy retailer’s responsibility to ensure that all products are installed in accordance with its specification and any other installation requirements and that the products are operating correctly following installation.  Standard product warranties apply.

If you are having difficulty contacting the obliged energy retailer or the third party provider please contact the Commission.

Products delivered under REPS are subject to the Australian Consumer Law (ACL), a national law covering consumer protection and fair trading. Advice on consumer rights under the ACL is available by contacting Consumer and Business Services

Can I upgrade my light globes and showerheads a second time under the REPS?

A REPS approved activity that involves the installation, removal, repair or upgrade of equipment in a premises may only be performed once in a premises, unless permitted in the activity’s specification.

Obliged energy retailers and/or third party providers will determine if a customer may be eligible for further REPS activities.

REPS and third party providers

REPS and third party providers

A REPS approved activity that involves the installation, removal, repair or upgrade of equipment in a premises may only be performed once in a premises, unless permitted in the activity’s specification.

Obliged energy retailers and/or third party providers will determine if a customer may be eligible for further REPS activities.

Further information on energy savings

Where can I find further information on energy savings?

The following links provide information on energy savings for residential and commercial customers.