Codes and guidelines
From 1 February 2013, the principal regulation of South Australia's retail energy market transferred to the Australian Energy Regulator (AER). The AER is now responsible for consumer protection and performance monitoring in the electricity and gas retail market. Further information can be found by visiting the AER’s website.
Pursuant to Part 4 of the Essential Services Commission Act, the Commission is empowered to make industry codes and rules regulating the conduct or operations of a regulated industry or regulated entities. The Commission has made a number of relevant industry codes and compliance with relevant codes is a mandatory condition of each electricity and gas licence issued by the Commission.
Pursuant to section 8 of the Essential Services Commission Act, the Commission is empowered to publish guidelines relating to the performance of its functions as set out in section 5 of that Act (which include performance monitoring and compliance). In order to assist the Commission to fulfil various functions, it has issued the guidelines to licensees relating to the manner in which they report various matters to the Commission.