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Privacy and security statement

This statement sets out this Site's policies relating to the privacy and security of your "personal information" and security of your other information. This privacy and security statement applies only to this Site.

The Essential Services Commission (Commission) is responsible for the privacy and security of information while it is collected, stored on or passing through this Site.

This Site is operated in compliance with the Government of South Australia's Information Privacy Principles (PP's), a copy of which can be obtained at the Department of the Premier and Cabinet website.

This Site collects and uses the following information from users:

  1. A record of your visit and logs the following information for statistical purposes - the user's IP address, the date and time of the visit to the Site, the pages accessed and documents downloaded, the previous website visited and the type of browser used. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect our service provider's logs. This information is analysed at the end of each month to determine the Site's usage statistics and helps us improve the site to make your visit useful, informative and accessible. 
  2. The Site retains the email address of people who send emails through the "Contact Us" facility, for the purpose of providing a response. They are stored in a secure area within the Government of South Australia's Message Services System and will not be used for any other purpose, nor disclosed without your consent.
  3. Your personal information will not be disclosed to a third party except in accordance with the IPP's.
  4. Site administrators are required to protect and handle your "personal information" in accordance with the IPP's.    
  5. You should note that there are inherent risks associated with transmission of information via the Internet. You should make your own assessment of the potential risks to the security of your information when making a decision as to whether or not you should utilise this Site. There are alternative ways to obtaining information from, and transacting business with, Commission for those users who do not wish to use the Internet.
  6. Please note that this Site contains links to a large number of other web sites that are included on the basis of containing content related to South Australian community, business or government. When a user has clicked on a link to another website, they leave this Site and this privacy and security statement does not apply to those websites. We recommend that you check the privacy statements of the other websites to confirm how your personal information may be used in these circumstances.
  7. The content of this privacy and security statement may be updated from time to time, so we suggest that if you return to this Site on a regular basis that you carefully read the information provided.