Guidelines

From 1 February 2013, the principal regulation of South Australia's retail energy market transferred to the Australian Energy Regulator (AER). The AER is now responsible for consumer protection and performance monitoring in the electricity and gas retail market. Further information can be found by visiting the AER’s website www.aer.gov.au.

Pursuant to section 8 of the Essential Services Commission Act, the Commission is empowered to publish guidelines relating to the performance of its functions as set out in section 5 of that Act (which include performance monitoring and compliance). In order to assist the Commission to fulfil various functions, it has issued the guidelines to licensees relating to the manner in which they report various matters to the Commission.

 Guideline No 1 - distribution

 Guideline No 3 - transmission and system control

 Guideline No 4 -  compliance systems and reporting 

 Guideline No 5 - no early termination fee contracts