icon-water Water industry rule No 1 - excluded retail services

  • Project Released: 19 Sep 2013
  • Project Closes: 18 Dec 2013
  • Contact: Stuart Peevor


The Commission’s 2013/14-15/16 SA Water revenue determination (Determination) specifies the water and sewerage retail services provided by SA Water which are defined as excluded retail services. The Commission does not directly regulate the prices of excluded services; instead these services are subject to pricing principles.

In its determination statement of reasons, at Chapter 12, the Commission recognised the potential for disputes over fees and charges across the full range of excluded retail services (including developer charges) to occur from time to time.

The Commission will be acting as an independent dispute resolution body in these areas and is developing an industry role to facilitate understanding of the process for raising disputes, and the Commission's determination of any disputes.


Current status is Final

  • Initiate
  • Submissions
  • Final


The Commission has now released its Final Water Industry Rule No. 1 - excluded retail services. This rule was developed pursuant to Part 4 of the Essential Services Commission Act 2002 (the ESC Act).

In summary, the industry rule deals with the following matters:

  1. What constitutes a dispute?
  2. The Commission’s role if a dispute arises
  3. Information that may be required from SA Water and complainants
  4. Procedures for determination

The Commission sought feedback on a draft version of this rule in September 2013. This rule will take effect from 1 January 2014.