Water industry rule No 1 - excluded retail services
- Project Released: 19 Sep 2013
- Project Closes: 18 Dec 2013
- Contact: Stuart Peevor
The Commission’s 2013/14-15/16 SA Water revenue determination (Determination)
specifies the water and sewerage retail services provided by SA Water which are
defined as excluded retail services. The Commission does not directly regulate
the prices of excluded services; instead these services are subject to pricing
In its determination statement of reasons, at Chapter 12, the Commission
recognised the potential for disputes over fees and charges across the full
range of excluded retail services (including developer charges) to occur from
time to time.
The Commission will be acting as an independent dispute resolution body in
these areas and is developing an industry role to facilitate understanding of
the process for raising disputes, and the Commission's determination of any
Current status is Final
The Commission has now released its Final Water Industry Rule No. 1 -
excluded retail services. This rule was developed pursuant to Part 4 of the
Essential Services Commission Act 2002 (the ESC Act).
In summary, the industry rule deals with the following matters:
constitutes a dispute?
The Commission’s role if a dispute arises
Information that may be required from SA Water and complainants
The Commission sought feedback on a draft version of this rule in September
2013. This rule will take effect from 1 January 2014.