icon-water SA Water service standards 2013-2014 to 2015-2016

  • Project Released: 29 May 2013
  • Project Closes: 02 Oct 2013
  • Contact: Mike Philipson


The Commission is undertaking consultation on proposed changes to the targets to apply to SA Water service standards performance for 1 July 2013 to 30 June 2016.


Current status is Final

  • Draft
  • Submissions
  • Final



The Commission has released its final decision on the changes to the targets to apply to SA Water service standards performance for 1 July 2013 to 30 June 2016.

The final decision summarises the key issues raised by stakeholders in respect of the SA Water Service Standards 2013/14 – 2015/16 draft decision, released for public consultation in May 2013.  This last round of consultation was is in response to a submission from SA Water leading to concern by the Commission over the veracity of some of the historical performance data used to develop the draft service standards targets, as discussed in the Commission’s recently released final revenue determination for SA Water.

This final decision sets the final set of service standards (incorporating measures, targets, and metrics) to apply to SA Water for the initial regulatory period 1 July 2013 to 30 June 2016, subject to further review during the regulatory period

The approach adopted by the Commission has been to retain all standards (in the specific sense of the term – refer to section 1.1 for discussion of terms) that applied for the first six month period since SA Water first became a licensed retailer under the WI Act (1 January to 30 June 2013) but where targets were amended, in most cases they were only amended for Adelaide metropolitan area measures, reflecting advice from SA Water that only Adelaide metropolitan data was affected by the data issue.

Further review of SA Water’s performance framework (including independent audit of the veracity of the SA Water performance data) will be undertaken, which may result in service standards being amended further during the initial regulatory period.

Amendments identified in the Final Decision have been incorporated into a revised Water Industry Guideline No. 2 (version WG2/02) and accompanying explanatory memorandum.