ESCOSA content icon Regulatory information sessions - minor and intermediate retailers

  • Project Released: 22 May 2014
  • Project Closes: 04 Aug 2014
  • Contact: Natasha Cheshire


The Commission will be holding information sessions for all minor and intermediate water retailers over the coming months. These sessions are intended to assist these retailers in understanding their annual regulatory reporting requirements.

In addition, the Commission will also discuss its draft decision which proposes amendments to the customer charter and contract provisions of the Water Retail Code for minor and intermediate retailers (released on 2 May 2014).


Current status is Final

  • Final


The Commission wishes to thank all minor and intermediate retailers who attended the Commission’s regulatory information sessions. We hope the sessions were informative and assisted Retailers' understanding of annual reporting requirements and the regulatory framework.


The Commission has released templates, which can be used to complete the required reports. We encourage retailers to review the information and templates on the reporting - minor and intermediate retailers page, to assist in completing the reports, to be submitted to the Commission as follows:

  • Price monitoring report - due 31 August 2014
  • Financial and operational performance report - due 30 November 2014
  • Annual compliance report - due 30 November 2014

Water Retail Code draft decision

On 2 May 2014, the Commission released its draft decision on proposed amendments to the Water Retail Code for minor and intermediate retailers, in the areas of customer contracts and customer charters. The Commission welcomes submissions on the proposed amendments to the Code and on the draft model standard contracts and customer charters by 14 August 2014.

If you would like to make a submission, please see the Water Retail Code - minor and intermediate retailers page for further information.

If you have any questions regarding reporting, the Water Retail Code - minor and intermediate retailers, or any other matter, please contact the Commission on (08) 8463 4444 or Freecall 1800 633 592 (mobile phones and SA only), or by email at