Corporate Stakeholder Engagement Survey 2018

  • Project Released: 15 Mar 2019
  • Project Closes: 15 Mar 2019
  • Contact: Linda South

Overview

The Commission is pleased to present summary results of its recent stakeholder engagement survey.

  • 93 percent of stakeholders agree that the Commission is effectively implementing its legislative responsibilities.
  • 9 in 10 stakeholders agree that the Commission is honest and acts respectfully towards stakeholders.
  • Overall 83 percent rating for communication as ‘good’ or ‘excellent’.  

We thank stakeholders for their valuable feedback. We are committed to continuing these high standards and improving on all aspects of communication and engagement with our stakeholders.

The Commission engaged a market research firm to undertake an independent stakeholder engagement survey in October 2018.  

The survey was carried out in compliance with AS ISO 20252:2012, meeting the requirements of the privacy act Code 2014 under Australian Privacy Principles.

 

Status

Current status is Final

  • Final

Final

The stakeholder engagement survey, summary results include:

  • Improvement in all key areas surveyed with upward trends in meeting our primary objective (86 precent rating as ‘good’ or ‘excellent’), and a 20 percent increase to 93 percent that the Commission is effectively implementing its legislative responsibilities.
  • Commission staff upholding corporate values had improvement of over 10 percent from 2016, with 9 in 10 stakeholders agreeing that the Commission is honest and acts respectfully towards stakeholders.
  • Most stakeholders indicated satisfaction with the level of communication, with email and face-to-face communication remaining the most preferred.  Overall, an 83 percent rating for communication as ‘good’ or ‘excellent’.  
  • While survey results were improved overall, there were again segment differences as seen in 2014 and 2016, with water sector and local government having some lower of results to other stakeholders. In particular, regional area responses showed a desire for increased communication and engagement.  
  • While there has been regional engagement in 2018 through Commission work (including the Grains Inquiry and Local Government Rate Oversight advice), opportunities for engagement with regional and rural stakeholders will be a continued focus through 2019.


Publications