Corporate Review of our charter of consultation and regulatory practice 2014

  • Project Released: 22 May 2014
  • Project Closes: 10 Sep 2014
  • Contact: Amber Miller


Our Charter of Consultation and Regulatory Practice (Charter) provides guidance on our consultation and engagement processes. We consider it good practice to regularly review our processes and seek feedback on the effectiveness of our consultation methods. 


Current status is Final

  • Initiate
  • Final


The Commission has now completed its review of our Charter of Consultation and Regulatory Practice. The updated charter incorporates suggestions make by stakeholders though an eight week public consultation process and feedback received though engaging with the Consumer Advisory Committee.

The Charter has been updated to:

  •  include the revised Commission Values;
  •  provide additional guidance on the methods of engagement used;  and
  •  reflect changes in the Commission's functions in the electricity and gas industries, following the introduction of the National Energy Customer Framework and deregulation of energy retail prices in February 2013.

The Commission is committed to ensuring that its Charter and the processes outlined in it remain effective and that the consultation methods used are those best suited to the work undertaken.  While the Commission will formally review its Charter at least every three years, comments and suggestions on new and innovative ways to involve the South Australian community in its work are always welcome.