Water Overview

The Water Industry Act 2012 establishes the regulatory framework for the water and sewerage industry covering economic regulation, technical regulation, water planning and customer complaint handling.

The Water Industry Act commenced on 1 July 2012 and governs all water industry entities providing “retail services” to South Australian customers.

We are responsible for the economic regulation of water and sewerage services in South Australia. Our role includes industry licensing, consumer protection and retail pricing.

Related Projects

Project Status
icon-water Subsequent determination to vary 2013-17 price determination for minor and intermediate retailers Initiate
icon-inquiry Inquiry into regulatory arrangements for small-scale and off-grid water, gas and electricity services Submissions
icon-water Water retail licence application for exemption - Adelaide Hills Berry Farm Final
icon-water Water retail licence variation application - District Council of Tumby Bay Final
icon-water SA Water regulatory determination 2016 Further info
icon-water Water retail licence application - Corporation of the City of Whyalla Initiate
icon-water Water retail licence variation application - District Council of Mount Remarkable Final
icon-water Water retail licence application - Robusto Investments Final
icon-water Water retail licence variation - District Council of Franklin Harbour Final
icon-water March 2016 water main burst event Final

More Projects

Related Publications

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Minor and intermediate water retailer regulatory performance report 2015-16

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Minor and intermediate water retailer regulatory performance report 2015-16 - fact sheet

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Water industry operational and performance reporting - fact sheet

More Publications