The Essential Services Commission (Commission) employs a diverse range of professional and technically
qualified staff, with backgrounds in areas including economics, engineering,
accounting, human resources, law and information technology.
The Commission is set up as a functionally based organisation, rather than
industry based. Accordingly, the work groups are not based around particular
essential services, but rather around functional areas:
Consumer Protection and Pricing Group
This group is responsible for the all pricing, access, consumer protection
and policy matters. The group is also responsible for the development of
regulatory instruments (such as industry codes).
Licensing, Monitoring and Reporting Group
This group is responsible for the development and administration of licensing
and authorisation arrangements for regulated businesses, regulatory compliance,
performance monitoring and reporting (including the development of reporting and
related guidelines) and the administration of the Retailer Energy Efficiency Scheme.
Corporate Services Group
This group provides support to the Commission including corporate governance, finance, information technology, legal,
administrative, records management, media and communication, strategy and planning, and human resources support.
Research and Advisory
This team is responsible for providing a range of research and advisory
services both within the Commission and to broader government covering
regulatory, economic and related matters. The team provides a single internal
point of contact and management for requests for advice and the undertaking of
The functional basis of the Commission is depicted in the Organisation Chart.