Electricity distribution code review final decision

26 Jun 2023

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The Commission has completed a review of the Electricity Distribution Code (Code). The Code sets out consumer protections that apply to the distribution of electricity to customers in South Australia. It includes customer service standards, network reliability standards and a Guaranteed Service Level (GSL) scheme. In practice, the Code applies only to the distribution network operated by SA Power Networks. 

The review has assessed the effectiveness of the Code and made necessary changes. It has been timed to align with the SA Power Networks revenue determination process. The Australian Energy Regulator (AER) makes a revenue determination for SA Power Networks every five years. The next period is from 1 July 2025 – 30 June 2030.

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