ESCOSA content icon Off-grid energy consumer protection framework review

  • Project Released: 24 Nov 2021
  • Project Closes: Dec 2022
  • Contact: Tamsyn Hinksman


The Commission is reviewing the effectiveness of the off-grid energy consumer protection framework, which applies to around 11,000 customers located in regional and remote areas of the State. These energy services are provided by nine electricity distributors, four of which are also licensed to retail electricity,  five gas distributors and two gas retailers. 

The off-grid energy consumer protection framework applies in regional and remote areas of the State where the National Energy Customer Framework does not apply.



Current status is Submissions

  • Initiate
  • Submissions
  • Draft
  • Submissions
  • Final


The Commission has received five submissions on the Consultation Paper regarding off-grid energy consumer protections.

The Commission thanks those who provided submissions to the Consultation Paper and those who have registered to attend the workshop to be held on 6 April 2022. 

The Commission will consider all submissions and representations as it prepares its Draft Decision for publication in July 2022.

You can register your interest to attend a consultation workshop. 



Submission policy and disclaimer


The Commission accepts submissions from third parties in good faith. 

Any and all views, statements or opinions expressed by a third party in a submission are those of that third party and the Commission does not necessarily accept or endorse any of those views, statements or opinions.

The Commission may, in its discretion, decide to redact all or part of a submission if it:

  • contains information that cannot be published
  • breaches privacy legislation or other legislation
  • may result in the identification of an individual without their consent
  • contains inflammatory, offensive or inappropriate content
  • is defamatory or slanderous or may expose the Commission to legal action
  • is confidential or commercially sensitive
  • is outside the terms of reference of the review, project or regulatory decision that the submission relates to
    breaches any intellectual property rights
  • is in breach of any contractual obligations prohibiting disclosure or publication, and/or
  • is otherwise appropriate to redact.

The Commission accepts no liability for, nor makes any warranty in respect of, the accuracy, reliability, currency or completeness of any material or content contained in a submission of a third party and is not liable to any person or organisation named in a submission where it:

  • withholds or fails to withhold a submission and/or personal information from publication
  • redacts parts of a submission in line with its submission policy requirements.

If you use or rely on any material or content contained in a third party submission, you do so solely at your own risk.

Review publications  

Off-grid energy consumer protection framework review publications image 

Gas consumer protections factsheet Electricity consumer protections factsheet Prepayment meter system code review update paper View the Gas consumer protections factsheet View the electricity consumer protections fact sheet View the consultation paper View the prepayment meter system code review update paper

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