Enforcement policy

ESCOSA strategy image 2020-2023


The Commission regulates compliance and enforcement in the industries it regulates, with a suite of associated powers which it uses to ensure that consumers’ long-term interests are protected.

The Essential Services Commission Act 2012 provides that the statutory functions of the Commission include:

  • monitoring and enforcement of compliance with, and promotion of improvement in, standards and conditions of service and supply under relevant industry regulation Acts; and
  • as necessary, conducting prosecutions for contraventions of the Essential Services Commission Act or relevant industry regulation Acts.

In undertaking its compliance role, the Commission is guided by its legislative objectives in particular the need to protect the long-term interests of South Australian consumers with respect to the price, reliability and quality of essential services. 

The Commission has published an enforcement policy, providing guidance on the criteria and processes it uses in determining the type of enforcement action required on a case-by-case basis.