ESCOSA content iconEconomic regulation of minor and intermediate water retailers

  • Project Released: 13 Jul 2012
  • Project Closes: 27 Jul 2015
  • Contact: Amber Miller


Under the Water Industry Act 2012, the Commission is responsible for the economic regulation of water and sewerage services in South Australia, which includes services provided by SA Water, Councils and private operators.  The Commission's role includes industry licensing, consumer protection, performance monitoring, compliance and retail pricing matters.


Current status is Further info

  • Initiate
  • Submissions
  • Draft
  • Submissions
  • Final
  • Further Info


The final decision on the Economic regulation of minor and intermediate retailers of water and sewerage services sets out the Commission’s final decisions on the consumer protection framework, price determination and ongoing reporting requirements to commence from 1 July 2013 for:

  • Minor retailers (i.e. those licensees with up to and including 500 connections) and
  • Intermediate retailers (i.e. those with greater than 500 and up to and including 50,000 connections),

As at 28 June 2013, 56 minor and intermediate retailers have been licensed by the Commission under the Water Industry Act, with those retailers providing retail services to around 88,000 customers.

The initial regulatory period for minor and intermediate retailers will be four years, from 1 July 2013 to 30 June 2017.  While some aspects of the framework are likely to reflect current practices, new policies, procedures and processes will be required in some areas. 

The Commission's focus during the initial regulatory period will be on introducing greater transparency around current practices and understanding existing processes.  The Commission will continue to work with minor and intermediate retailers and listen to consumers’ and consumer groups’ views during the transitional period to monitor implementation of the regulatory framework.

Further Info

The Commission has released a final decision - simplifying annual reporting requirements for minor and intermediate retailers on changes to simplify the reporting requirements for water industry retailers with 50,000 or fewer connections.

To give effect to the Commission’s final decision, the Commission has amended the provisions of the 2013-2017 price determination for minor and intermediate retailers.