icon-energy Off-grid energy consumer protection framework review

  • Project Released: 24 Nov 2021
  • Project Closes: Dec 2022
  • Contact: Tamsyn Hinksman

Overview

The Commission is reviewing the effectiveness of the off-grid energy consumer protection framework, which applies to around 11,000 customers located in regional and remote areas of the State. These energy services are provided by nine electricity distributors, four of which are also licensed to retail electricity,  five gas distributors and two gas retailers. 

The off-grid energy consumer protection framework applies in regional and remote areas of the State where the National Energy Customer Framework does not apply.

 

Status

Current status is Initiate

  • Initiate
  • Submissions
  • Final

Initiate

The Commission is initiating the off-grid energy consumer protection framework review with a Consultation Paper covering three key areas: 

  • an overview of consumer protections across off-grid electricity and gas (also summarised in fact sheets)
  • a comparison of the Commission’s hardship consumer protections and those contained in the National Energy Customer Framework, and
  • further consultation on the Prepayment Meter System Code review.

The Commission welcomes feedback on the issues raised in this Consultation Paper by Friday, 25 March 2022. 

You can register your interest to attend a consultation workshop. 

REGISTER YOUR INTEREST

Review publications  

Off-grid energy consumer protection framework review publications image 

Gas consumer protections factsheet Electricity consumer protections factsheet Prepayment meter system code review update paper View the Gas consumer protections factsheet View the electricity consumer protections fact sheet View the consultation paper View the prepayment meter system code review update paper

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