Heatwave reporting and summer reliability
- Project Released: 28 Jan 2006
- Project Closes: 15 Dec 2006
- Contact: Stuart McPherson
Inquiry into ETSA Utilities Network performance and customer response January 2006
From 19-22 January 2006 there were power outages affecting a significant number of electricity distribution network customers. Some customers experienced prolonged supply interruptions and delays and difficulties in contacting, or obtaining information from, ETSA Utilities.
In the week following these events the Commission prepared and submitted a preliminary report for the Minister for Energy regarding the performance of ETSA Utilities' Distribution Network. The report provided an overview of the reliability performance, customer service performance and quality of supply performance and was been compiled from information provided by ETSA Utilities.
Current status is Final
Variation to the electricity distribution code
Amendments to the Electricity Distribution Code (EDC) arose as a
result of the Commission's Inquiry into the January 2006 heatwave, and
were the subject of a public consultation process. The Commission
considered that an amendment to the regulatory regime was appropriate,
increasing the amount that ETSA Utilities must pay customers for outages
of more than 24 hours.
The Commission’s Final Report required ETSA Utilities to provide a report addressing separately each of the Commission’s conclusions and recommendations.
The Commission considered that an amendment to the regulatory regime was appropriate as a result of the Commission's Inquiry into the January 2006 heatwave.