Public consultation on SA Water’s 2020-2024 regulatory plan commences

12 Nov 2019

SA Water has released its proposed plan for delivering water and sewerage services to customers from 1 July 2020 to 30 June 2024. SA Water’s proposed plan, titled “Our Plan 2020”  sets out its proposed customer service standards, revenues and indicative prices for drinking water and sewerage services for the next four years. 

The proposed plan was developed by SA Water following the establishment of a series of Guidance Papersprepared by the Essential Services Commission (Commission) and a process of customer and stakeholder engagement. That engagement included a process involving SA Water testing its initial proposals with a Customer Negotiation Committee, established by the Commission to challenge SA Water’ s plans prior to them being submitted to the Commission. The Chair of the Customer Negotiation Committee, Mr John Hill, has prepared a report on SA Water’s proposals and the challenge process that was undertaken. That process was subject to oversight by an Independent Probity Advisor, Mr Gaby Jaksa, who has also prepared a reporton the fairness of the challenge process.

The Commission welcomes comments from all stakeholders on SA Water’s proposed plan and the reports of the Chair of the Customer Negotiation Committee and Independent Probity Advisor. Written submissions should be provided by 20 December 2019. It is preferred that submissions are sent electronically to:

Alternatively, submissions can be sent to:

Essential Services Commission
GPO Box 2605

Commission staff would also be pleased to meet with any stakeholders who would like to discuss their views on those documents. Please contact Mr Nathan Petrus, Director Consumer Protection and Pricing, on (08) 8463 4444 or if you would like to arrange a meeting.  

The Commission is now undertaking a detailed review of SA Water’s proposals and will consider all submissions as it prepares a Draft SA Water Regulatory Determination 2020 for February 2020. It will conduct a further round of public consultation on that Draft Determination before making a Final Determination in May 2020.