Final decision on Australian Gas Networks' jurisdictional service standards for the 2016-2021 regulatory period - Archived

The Commission has released its final decision on the jurisdictional service standards to apply to Australian Gas Networks (AGN) for the 2016-2021 regulatory period.  This review has determined:

  • Service standards with performance targets are not required for 2016-2021.  The Commission will continue the existing practice of using the regulatory tools of monitoring and publicly reporting on performance outcomes.  This will maintain an appropriate public focus on AGN’s performance and provide an enhanced data set on which any future standards (if required) can be based.
  •  A guaranteed service level acheme will not be introduced as the costs of such a scheme (which are borne by all customers) outweigh the likely benefits at this time.  

As there appears to be no need to increase current service levels, and regulatory duplication has been removed, the Commission’s jurisdictional service standards should not impose material additional costs for AGN.