Draft decision on Australian Gas Networks' Jurisdictional Service Standards for the 2016-2021 regulatory period - Archived

The Commission has released its Draft Decision on the proposed jurisdictional service standards to apply to Australian Gas Networks (AGN) for the 2016-2021 regulatory period.

Based on AGN's satisfactory performance in these areas over the five year period 2009-10 to 2013-14, improvements to the levels of service provided by AGN are not proposed for the 2016-2021 regulatory period.  This decision is supported by the customer insights drawn from AGN's consultation program, which identified, amongst other things, that the majority of participants are generally satisfied with AGN’s current service levels and response times.  Accordingly, there appears to be no need to increase current service levels, and hence the Commission’s jurisdictional service standards should not impose additional costs.

However, to ensure that AGN maintains appropriate levels of service, the Draft Decision proposes that AGN report to the Commission on the following performance indicators:

• responsiveness of AGN’s leaks and emergencies telephone number
• responsiveness to public reports of gas leaks
• customers receiving poor service (i.e. customers experiencing long duration interruptions or multiple interruptions within a year.

Submissions on the Draft Decision are due on or before close of business Friday, 10 April 2015.  Following consideration of the issues raised in the submissions, the Commission will release its Final Decision in May 2015.