Limited review of small-scale networks reporting requirements and community prepayment customer protections - draft decision

25 Jul 2024

The Commission has published a draft decision on the Limited review of Guideline 5 and community prepayment customer protections.

For small-scale licensees that report under Guideline 5, proposed changes include two new reporting metrics relating to customer hardship, three new metrics on supply reliability, the removal of one metric on customer concessions, and reporting metrics for prepayment metering. 

For community prepayment customers the proposed reporting changes will affect the sole retailer of electricity to these customers, Cowell Electric, and are: one new metric on debt, the removal of one metric on friendly credit, amendments to four existing metrics.

Three new consumer protections for community prepayment customers have also been proposed: protections for customers experiencing family violence, flexible payment arrangements for life support customers, and extended self-disconnection protection periods.

We invite written submissions on the draft decision by 20 September 2024, and welcome meetings with stakeholders regarding this review.

Read more

Limited review of Guideline 5 and community prepayment customer protections