SA Power Networks reliability standards 2020: final decision - Archived
07 Jan 2019
The Commission has released its final decision on the reliability standards to apply to SA Power Networks for the five-year period from 1 July 2020.
SA Power Networks will need to maintain its current electricity reliability standards and not spend any more to increase reliability above the standards. This is supported by the results of a residential and business customer survey, which the Commission conducted during 2018, which showed that consumers overall are satisfied with current reliability outcomes and have limited willingness to pay for reliability improvements.
SA Power Networks will be even more accountable to its customers through an enhanced regional reporting scheme requiring it to provide public explanations when it misses performance targets or there are significant network outages. The Commission will provide assurance over the data and information that SA Power Networks uses and publishes, and will itself continue to report trend and issue-specific matters.
Consumers are also expected to benefit from changes to the Guaranteed Service Level payments scheme. Those changes will better target the scheme at customers who experience poor reliability over time, and will decrease the scheme’s costs, which customers pay through their electricity bills. This is consistent with the clear message from the customer survey that consumers wanted both a better-targeted and cheaper scheme.
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SA Power Networks 2020 reliability standards review