SA Power Networks' regulatory performance report 2019-20

22 Jan 2021

The Commission has released a report which outlines the performance of SA Power Networks for the period 1 July 2019 to 30 June 2020:

  • In 2019-20, SA Power Networks met its service standards: the eight reliability service standards as well as the customer service standards for telephone and written responsiveness. 
  • Although the duration and frequency of interruptions for the central business district (CBD) feeder category were above the reliability service targets, this was driven by non-systemic issues. The Commission expects SA Power Networks to demonstrate that best endeavours were used to maintain electricity distribution reliability service standards, where targets have not been achieved. The Commission will continue to evaluate trends in CBD performance, over time, to verify that service standards are met. 
  • 13,756 Guaranteed Service Level (GSL) payments were made, totalling $2.55 million, which is lower than the long-term historical average. Over eighty-five percent of GSL payments were associated with the extended duration of interruptions. 

The fact sheet provides information on the service standards and performance of SA Power Networks (electricity distribution).