Significant performance event reporting framework
While the Commission assesses energy entities performance against annual
service standards and reliability standards which it reports in the Regulatory Performance Report (RPR), events may occur during the year that warrant
special ad hoc reporting. For example, a severe weather event may result in
large numbers of customers being without electricity supply for an extended
period, posing questions as to the electricity distributor’s ability to meet an
annual service standard and whether the distributor has used best endeavours in
its effort to restore supply. The Commission looks to achieve consistency in
determining which events warrant more timely review and reporting than at the
end of the year in the RPR – to be referred to as Significant Performance
The requirements outlined below are additional to the reporting obligations
contained in the various Guidelines issued by the Commission.
The Commission defines an event as a Significant Performance Event if all of
the following criteria are met:
- A significant number of customers are affected for a lengthy duration, or
there is reason to believe that a significant number of customers may have been
affected for a lengthy duration.
- The event is likely to seriously impact on the licensed entity’s ability to
meet one of more of its annual service standard(s) or reliability target(s).
- The Commission needs to undertake a review to be confident that the licensed
entity has complied with its obligations under the relevant industry Code(s).
- There is strong stakeholder interest, or there is anticipated to be strong
The criteria recognise that a balance needs to be struck between reporting on
every event and the resources it entails, and meeting stakeholder expectations
on the provision of information in such situations.
It is important to reiterate that all significant events will be reviewed and
reported in the RPR. The purpose of designating a Significant Performance Event
is to determine when an immediate review and reporting on an event will
Where some energy entities have existing obligations to report to other
regulators in relation to certain events which may meet the Significant
Performance Event criteria, the Commission would not seek to duplicate existing
reporting arrangements, but rely on those other organisations to report as
appropriate. Nevertheless, nothing in this framework overrides a Code obligation
to report to the Commission on a specified incident, whether or not it impacts
on the supply received by customers.
In order to enable the Commission to assess performance and report quickly on
those matters for which it has responsibility, affected entities will need to
adhere to special reporting obligations.
Where it is determined that a Significant Performance Event has occurred, and
it is a matter for which the Commission has the responsibility to report, the
Commission’s response will be to:
- Send an information request to the relevant licensed entity/entities
advising that a review is to occur, detailing the information sought by the
- Review the data received, follow up any queries and publish a report. The
report will concentrate on providing facts, along with any observations.
- Aim to release the report as soon as possible after the event. Timeliness in
providing facts to stakeholders is seen as critical by the Commission.
- Only release a separate follow-up report where: there is on-going public
interest in the event; and finalised data results in a material change to the
facts or observations. In all other cases, any finalised data or conclusions
will be addressed in the next RPR.
In the interests of transparency the Commission will advise relevant
Government agencies and where appropriate, relevant Ministers, that the
Commission is reviewing the event.
There may be occasions where it is not evident at the time of the event
whether all the criteria for a Significant Performance Event has been met. In
such circumstances, the Commission may determine it prudent to seek information
from the licensed entity in case it is subsequently determines that an event
meets the criteria.