SA Power Networks' year to date operational performance

Electricity Windfarm image

 

The Commission welcomes any comments and feedback on the contents of this webpage. 

SA Power Networks operates the major South Australian electricity distribution network. This essential service is regulated by the Commission and the Australian Energy Regulator.

The Commission publishes quarterly statistics on SA Power Networks’ operational performance against the annual service standard targets and other indicators specified in the Electricity Distribution Code. This webpage only shows a subset of the data collected and monitored by the Commission on an ongoing basis. 

 

How reliable were SA Power Networks' electricity distribution services?

(for the period 1 July 2015 - 30 June 2020

SA Power Networks must use its best endeavours to comply with obligations relating to the quality, safety and reliability of electricity distribution services (including minimising supply interruptions and informing customers about planned interruptions). 

For the four quarters to 30 June 2020, SA Power Networks reported the following:

  • The average duration of unplanned supply interruptions that customers connected to the CBD feeder experienced is double the annual target and more than double last year’s figures.
  • The average frequency of unplanned supply interruption that customers connected to the CBD feeder experienced is slightly above the annual service standard target. 
     
                           

Monthly tracking of reliability of SA Power Network’s electricity distribution services

How SA Power Networks responded to its customers

(for the period 1 July 2015 - 30 June 2020)

SA Power Networks must use its best endeavours to comply with obligations relating to customer responsiveness and enquiries (including requirements for time taken for to respond to customer enquiries from telephone calls and written enquiries).

For the four quarters to 30 June 2020, SA Power Networks reported the following:

  • received 352,430 telephone calls
  • received 2,269 written enquiries

How much did SA Power Networks pay under the GSL scheme?

(for the period 1 July 2015 - 30 June 2020)

SA Power Networks is required to make Guaranteed Service Level (GSL) payments to customers who have received service that is worse than the predetermined threshold. 

For the four quarters to 30 June 2020, SA Power Networks reported the following:

  • $2,180,410 was paid to customers experiencing interruptions greater than 12 hours due to a failure in the distribution network.
  • $256,625 was paid to customers who reported streetlight repairs where the streetlight was not repaired within the specified timeframe.
  • $70,320 was paid to customers where their new connection took longer than six business days. 

                  

Duration and frequency of supply interruptions which resulted in GSL payments, can be impacted by weather events.

Year to date performance data is indicative of performance until finalised at the end of the regulatory year when achievement against service standards is determined.

Further information 

The SA Power Networks’ regulatory framework (including the complete time series performance data for SA Power Networks). 

The Distribution Code is the principal consumer protection document setting out the regulatory obligations (including service standards) to be complied with by SA Power Networks when dealing with its customers. 

 

SA Power Networks' region maps

Maps of the geographical regions of SA Power Networks’ electricity distribution network (including the Greater Adelaide Metropolitan Area and Adelaide Business Area),

Map of regions

Map of regions

Figure 11: Map of regions in South Australia image 

 

 

Map of greater Adelaide metropolitan area

Map of greater Adelaide metropolitan area

Figure 10: Map of greater Adelaide metropolitan area

Map of Adelaide business area

Map of Adelaide business area

Figure 9: Map of Adelaide business area image