Final decision on Australian Gas Networks' jurisdictional service standards for the 2016-2021 regulatory period - Archived
The Commission has released its final decision on the jurisdictional service
standards to apply to Australian Gas Networks (AGN) for the 2016-2021 regulatory
period. This review has determined:
- Service standards with performance targets are not required for 2016-2021.
The Commission will continue the existing practice of using the regulatory tools
of monitoring and publicly reporting on performance outcomes. This will
maintain an appropriate public focus on AGN’s performance and provide an
enhanced data set on which any future standards (if required) can be based.
- A guaranteed service level acheme will not be introduced as the costs of
such a scheme (which are borne by all customers) outweigh the likely benefits at
this time.
As there appears to be no need to increase current service levels, and
regulatory duplication has been removed, the Commission’s jurisdictional service
standards should not impose material additional costs for AGN.