SA Power Networks 2020 reliability standards review - Objectives and Process paper

04 Dec 2017

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The Commission has released a paper outlining the objectives and process for its review of the reliability standards to apply to SA Power Networks for the 2020-2025 regulatory period.

The objective of this review is to establish reliability standards that require SA Power Networks to provide distribution services that are valued by customers, at an acceptable cost. It will involve understanding the reliability services that customers want and expect, and assessing the trade-off between those reliability services and the costs of providing them.

The Commission has been working with SA Power Networks throughout its customer engagement program so far (see www.talkingpower.com.au) to help inform the decision about this trade-off. The initial insights about customers’ expectation and priorities will be tested further through a survey of SA Power Networks’ customers, to be conducted over December 2017 and January 2018. This work will inform the draft reliability standards, to be released in March 2018.

Stakeholders are invited to provide feedback on the objectives and process for this review by 31 January 2018.

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