Quarterly Statistical Updates
From 1 February 2013, the principal regulation of South Australia's retail energy market transferred to the Australian Energy Regulator (AER). The AER is now responsible for consumer protection and performance monitoring in the electricity and gas retail market.
Energy Retail Market Statistical Updates
The Commission has monitored a range of indicators of energy retail competition, including the number of customers availing themselves of market contract offers and the market share statistics for each participating energy retailer and the extent to which customers are exercising choice by switching between retailers.
On 18 December 2012, the South Australian Government announced the decision to deregulate energy prices (electricity and gas) for small South Australian energy customers from 1 February 2013.
Energy Disconnections & Reconnections Statistical Updates
The Commission has placed placed strong emphasis on monitoring the level of consumer accessibility to energy services, as measured in part by customers’ ability to pay their energy bills. Access to affordable energy services is critical across all customer groups, including those experiencing financial hardship.
Energy Complaints Statistical Updates
Since the 2010/11 Annual Performance Report, the Commission has been routinely publishing energy retailer complaints data. As noted in the Commission’s 2011/12 Annual Performance Report, complaints made to retailers rose again in 2011/12, continuing the trend observed by the Commission over the past 6 years.
SA Power Networks Operational & Performance Data Statistical Updates
The Australian Energy Regulator is now responsible for the price regulation of electricity distribution services in South Australia. However, the Commission retains the important role of setting of distribution service standards to apply to SA Power Networks (formerly ETSA Utilities) in South Australia. Those standards are set out in the Service Standards Framework, established under the Commission’s Electricity Distribution Code, they prescribe various requirements in relation to quality and reliability of supply as well as customer service outcomes (telephone and written enquiry responsiveness).