Quarterly Statistical Updates
Energy Retail Market Statistical Updates
The Commission monitors a range of indicators of energy retail competition, including the number of customers availing themselves of market contract offers and the market share statistics for each participating energy retailer and the extent to which customers are exercising choice by switching between retailers.
Energy Disconnections & Reconnections Statistical Updates
The Commission places strong emphasis on monitoring the level of consumer accessibility to energy services, as measured in part by customers’ ability to pay their energy bills. Access to affordable energy services is critical across all customer groups, including those experiencing financial hardship.
Energy Complaints Statistical Updates
The Commission has commenced a review to understand the underlying drivers of the increase in complaints and to ensure that retailers’ complaint handling processes are robust and properly implemented.
ETSA Utilities’ Operational & Performance Data Statistical Updates
The Australian Energy Regulator is now responsible for the price regulation of electricity distribution services in South Australia. However, the Commission retains the important role of setting of distribution service standards to apply to ETSA Utilities in South Australia. Those standards are set out in the Service Standards Framework, established under the Commission’s Electricity Distribution Code, they prescribe various requirements in relation to quality and reliability of supply as well as customer service outcomes (telephone and written enquiry responsiveness).
