We do not generally deal with individual customer complaints or enquiries about the businesses we regulate.
If you have a query or complaint
regarding your electricity, gas or water bill you should
first contact your current retailer so they are aware of the
problem and have an opportunity to resolve it. Your
retailer’s contact details will be on your bill.
If you are dissatisfied with the
response provided by your retailer, you can contact the
Energy and Water Ombudsman on free call 1800 665 565 or by