Consumer Information

The Essential Services Commission of SA is the independent economic regulator of essential services in South Australia with the primary objective of protection of the long-term interests of consumers.

Energy information for consumers Water information for consumers


icn-electrogas Public Forum for Energy Customers

updated 7 April 2015

The Commission is holding a public forum for electricity and gas customers to provide feedback on the operation of the national energy customer protections.

Date: Friday, 1 May 2015
Time: 9.30am to 12.30pm
Venue: Adelaide Town Hall, Meeting Hall (refer location map)

The National Energy Customer Framework (NECF) establishes a national regulatory regime governing how energy companies sell and supply energy to customers. It provides customer protections for residential and small business customers.

The Commission is required to undertake a review of the NECF as it applies in South Australia, two years after it commenced in February 2013.

Further information in available in the forum flyer.

icn-electrogas Review of NECF in South Australia

updated 27 February 2015

The Commission has a statutory obligation to conduct a review of the operation of the National Energy Retail Law (NERL) in South Australia.

The Commission has released its Issues Paper to commence the review of the National Energy Customer Framework (NECF), as it is operating in South Australia since February 2013. Key areas covered by NECF include: billing; hardship and disconnection obligations, access to dispute resolution and service connection.

To enable the best outcomes from the Review, it will be important to gain evidence and information from consumers. The Issues Paper asks a range of questions in an effort to understand customer’s experience with the operation of NECF. However, you may wish to simply fill out and submit the online general customer questionnaire.

Consultation on the  Issues Paper closes on 29 May 2015.

icn-water  Inquiry into Drinking Water and Sewerage Retail Services Pricing Reform

updated 28 January 2015

The Commission has released its final Inquiry report to the Government for its consideration as it frames future policy in the water pricing area. The final Inquiry report takes account of an extensive stakeholder consultation process which followed the release of the draft Inquiry report in July 2014.

A copy of the Executive Summary, a summary of the findings and recommendations, the final Inquiry report and technical appendices, can be accessed via the project page: Inquiry into Drinking Water and Sewerage Retail Services Pricing Reform

icn-electricity 2015-16 Minimum Retailer Solar Feed-in Tariff

updated 16 December 2014

The Commission has released its final decision in respect of the minimum retailer feed-in tariff payable from 1 January 2015 by electricity retailers to customers with solar photovoltaic units, for electricity fed into the distribution network from those units.

The Commission’s final decision is that it will make a further two-year price determination setting the minimum retailer feed-in tariff at 5.3 cents per kWh. The minimum amount fixed by the Commission is at the lower end of the reasonable range of fair and reasonable value to an electricity retailer of electricity fed-in to the distribution network. The value of R-FiT reflects the reduction in the forecast wholesale cost of electricity. From 1 January 2015, all electricity retailers are required to pay at least that minimum retailer feed-in tariff amount to PV customers for electricity exported into the distribution network, although they may offer higher amounts.

Further,the Commission will review the forecast value of the R-FiT to apply from 1 January 2016 and, if the forecast value lies on or within ±10% of 5.3 cents per kWh, the Commission will leave that value unchanged. If the forecast value lies outside of that range, the forecast value will apply during 2016.

Additional Information: